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Prices

The price, before the wrench

A flat trip fee by the time of day, a flat-rate price for the job agreed before we start, and parts at the price on the box.

The trip fee

$79

trip and diagnosis, weekdays 7 a.m. to 6 p.m.

Evenings and Saturdays
$149, 6 p.m. to 10 p.m.
Nights, Sundays and holidays
$189, 10 p.m. to 7 a.m.
The repair
A flat-rate price, agreed before we start
If you go ahead
The trip fee comes off the bill
  • Drain clearing

    A sink, tub or shower that won't drain.

    • Cleared with a cable from the nearest access
    • Camera check if it comes back
    • 90-day guarantee on the same drain
  • Water heater swap

    A new 50-gallon tank, fitted and hauled away.

    • Same-day fitting in most homes
    • New valves, connectors and expansion tank
    • The old tank hauled away
    • 6-year tank warranty, 2 years on our work
  • Leak detection

    A stain, a hiss or a water bill that jumped.

    • Thermal camera, acoustic and pressure tests
    • The leak marked on the wall, not guessed
    • Taken off the bill if we do the repair

How a visit works

From the call to running water, in four steps.

  1. 01

    Call or send a photo

    Tell us what's leaking, blocked or cold. A photo of the pipe, the drain or the water heater's label helps.

  2. 02

    We find the cause

    A licensed plumber at your door, in about 45 minutes for an emergency. Shoe covers on, drop cloths down.

  3. 03

    You approve the price

    A flat-rate price for the whole job, written down before we start. No clock running.

  4. 04

    Fixed and tested

    We fix it, run the water, check for leaks and clean up. Card on the spot, receipt by email, two years' guarantee.

Book an estimate

For anything that isn't an emergency: a water heater, a repipe, new fixtures or a remodel. Pick a time and we'll come and price it, free.

EstimateOnline booking isn't connected yet. Call (541) 555-0187 and we'll find you a time.

Deposits and vouchers

Hold your install date with a deposit, or give a plumbing check as a present for a new home.

  • Water heater deposit

    $200

    Holds your date, taken off the bill

  • Repipe deposit

    $500

    Orders your copper, taken off the bill

  • New home check voucher

    $149

    Every pipe, valve and drain checked

Questions

Do you charge by the hour?

No. You pay the trip fee and a flat-rate price for the job, agreed in writing before we start. If it takes us longer than we thought, that's on us.

What if I decide not to go ahead?

You pay only the trip fee. If you go ahead, the trip fee comes off the bill.

How do I pay?

By card or check when the job is done. We email the receipt. Bigger jobs can be split into a deposit and the rest on completion.

Is the work guaranteed?

Every repair for two years, parts and labor. New fixtures and water heaters also carry the maker's warranty.

Ask Tidewell's helper

Questions about leaks, drains, prices and how soon we can come

Hi! Ask me what Tidewell can fix, what it costs, which towns the vans cover or how quickly a plumber can get to you. Water coming through right now? Turn off the main valve and call (541) 555-0187.

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